Returns & Refund

At The Mode Shop, we are committed to delivering a premium shopping experience and high-quality beauty and wellness products. If for any reason you are not completely satisfied with your purchase, we offer a clear and fair return process designed to ensure your peace of mind.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original condition
• The product must be returned with its original packaging
• A valid order number or proof of purchase must be provided

Due to hygiene and safety standards, certain beauty and personal care products cannot be returned once opened.

Non-Returnable Items

The following items are generally not eligible for returns:

• Opened or used beauty and skincare products
• Items marked as Final Sale
• Products returned after the 30-day return period
• Items damaged due to misuse or improper handling

How to Request a Return

Before returning any item, please contact our support team to initiate the return process.

Email: amadaneyacine@gmail.com

Please include:

• Your order number
• A brief explanation of the reason for the return
• Photos if the item is damaged, defective, or incorrect

Our team will review your request and provide detailed return instructions.

Refund Process

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Our team will work quickly to resolve the issue by offering a replacement or refund.

Order Cancellation

Orders may be canceled within 24 hours of being placed. After this period, the order may have already been processed or shipped and may no longer be eligible for cancellation.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us.

The Mode Shop
Email: amadaneyacine@gmail.com
Address: Our products are sourced and shipped directly from our global warehouses in Europe, the USA, and Asia to ensure the fastest delivery to your doorstep.

Thank you for choosing The Mode Shop, where quality, care, and elegance define every experience.